Blue Point Motors (Properties) Pty Ltd
Trading as Ashmore Palms Holiday Village
Last update: February 2026
1.0 Introduction
Blue Point Motors (Properties) Pty Ltd (ABN 33 000 427 118) trading as Ashmore Palms Holiday Village (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and manage your personal information when you:
• Make a booking with us
• Stay as a holiday guest
• Apply to become or reside as a long-term resident
• Visit our website (www.ashmorepalmsgoldcoast.com.au)
• Interact with us in person, by phone, email or online
2.0 What Personal Information We Collect
The type of personal information we collect depends on your relationship with us.
2.1 From Holiday Guests
We may collect:
• Full name
• Residential or postal address
• Telephone number(s)
• Email address
• Vehicle registration details
• Emergency contact details
• Booking history
• Payment and billing information
• Details of your stay (including preferences or special requests)
2.2 From Long-Term Residents or Applicants
In addition to the above, we may collect:
• Identification documents (e.g. driver licence)
• Rental history
• References
• Employment details
• Financial information relevant to your application
• Lease or site agreement documentation
2.3 Website Information
Our website uses cookies to improve functionality and user experience. Cookies do not directly identify you but may link to information you provide.
2.4 CCTV
For safety and security purposes, CCTV cameras operate in public areas of the Village.
Footage may be collected and stored securely and may be accessed or disclosed where necessary for security, safety, or law enforcement purposes.
3.0 How We Collect Personal Information
We collect personal information:
• Directly from you (booking forms, phone calls, emails, online enquiries)
• Through third-party booking platforms
• Through payment processors
• From references or referees (for long-term applications)
• Through CCTV in common areas
If you do not provide required personal information, we may be unable to provide accommodation or related services.
4.0 Why We Collect and Use Personal Information
We collect and use your personal information for purposes including:
• Processing bookings and payments
• Managing your stay or residency
• Communicating with you
• Responding to enquiries or complaints
• Complying with legal obligations
• Maintaining safety and security onsite
• Improving our services and website
• Sending marketing communications (where permitted)
We will only use your information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.
5.0 Marketing Communications
We may send you promotional material about Ashmore Palms Holiday Village where:
• You have consented; or
• We are otherwise permitted by law.
All marketing communications include an option to unsubscribe. You may opt out at any time.
6.0 Disclosure of Personal Information
We may disclose your personal information to:
• Booking system providers
• Payment processors
• IT and website service providers
• Professional advisers (e.g. accountants, lawyers)
• Contractors assisting in operating the Village
• Debt recovery agencies (if required)
• Government authorities or law enforcement where required by law
We take reasonable steps to ensure third parties handle your information securely and in accordance with privacy obligations.
7.0 Overseas Disclosure
Some of our third-party service providers (such as cloud hosting or booking systems) may store data overseas.
Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.
8.0 Data Security
We take reasonable steps to protect personal information from:
• Misuse
• Loss
• Unauthorised access
• Modification
• Disclosure
Information is stored electronically and in hard copy format with appropriate safeguards in place.
9.0 Data Retention
We retain personal information only for as long as necessary to:
• Provide our services
• Comply with legal and accounting requirements
• Resolve disputes
• Enforce our agreements
For example:
• Financial and taxation records are retained in accordance with Australian taxation laws.
• Lease and residency documentation may be retained in accordance with relevant tenancy legislation.
• CCTV footage is retained for a limited period unless required for investigation purposes.
When personal information is no longer required, it is securely destroyed or de-identified.
10.0 Access and Correction
You may request access to the personal information we hold about you by contacting us.
We will provide access unless an exception under the Privacy Act applies.
If the information we hold is inaccurate, incomplete or out of date, we will take reasonable steps to correct it.
11.0 Data Breaches
If we experience an eligible data breach involving your personal information, we will notify affected individuals and the Office of the Australian Information Commissioner where required under the Notifiable Data Breaches scheme.
12.0 Complaints
If you have a complaint about how we handle your personal information, please contact us:
Ashmore Palms Holiday Village
71 Hinde Street
Ashmore QLD 4214
Phone: 07 5539 3222
Email: [email protected]
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
13.0 Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
